Given
28%
while driving a
Ford fusion hybrid
(235/45 R18) on
a combination of roads
for 20,000
average miles
I purchased a new 2019 Ford Fusion Hybrid that came equipped with Michelin tires (to my delight). The Energy Saver AS tires have a 65,000mile warranty. I rotate my tires every 6,000-7000 miles, when I have the oil changed. At 25,500 miles, my service station was unable to rotate the tires due to excessive wear & tear. Using Michelin’s warranty program, I bought a new set of the same tires at a 40% charge from MSRP. The replacement tires lasted only 20,000 miles before wearing out. Not wanting to waste any more money on Michelin tires, I purchased four Bridgestone tires. I asked Michelin for compensation to mitigate my costs of purchasing three sets of tires on a car with less than 47,000 miles on it. A Supervisor named Ashlyn told me that the only way to get compensated was to go through the same warranty process again. Fool me twice…
When I asked to speak with Ashlyn’s manager, she said that there was no one higher than she in the company. Between the poor quality of the tires and the complete lack of consideration/respect shown me by Customer Service, I can only suggest that anyone considering buying Michelin tires think twice. Don’t expect any empathy or responsiveness from them, should you encounter a major issue with the tires’ quality. And at Michelin, Customer Service is a euphemism.